รายละเอียด

About the Role

We are looking for an experienced Learning & Development Manager to lead KAIA Koh Phangan’s learning and people development journey across both pre-opening and resort operations. This role is responsible for shaping KAIA’s culture, service philosophy, and guest experience standards through thoughtful, practical, and engaging learning programmes that support both employee growth and operational excellence.

Key Responsibilities
Pre-Opening
- Develop and lead the resort’s pre-opening training strategy, onboarding journey, and operational readiness programmes.
- Translate KAIA’s values, guest journey, and service philosophy into practical training experiences and service behaviours.
- Partner with Resort Leadership, HR, Operations, and Department Heads on recruitment, onboarding, training plans, and soft-opening preparations.
- Coordinate training logistics, simulations, operational rehearsals, and learning materials across departments.
- Adapt training content to the local resort context and support Train-the-Trainer initiatives for leaders and departmental trainers.
Resort Operations
- Identify training and development needs through guest feedback, operational reviews, and collaboration with Department Heads.
- Design and deliver engaging learning programmes using coaching, workshops, on-the-job training, simulations, and e-learning.
- Drive KAIA’s service culture and guest experience standards across all departments.
- Support leadership development, performance improvement, succession planning, and employee growth initiatives.
- Maintain training records, monitor learning effectiveness, and continuously improve programmes based on operational needs and guest insights.
- Manage training budgets, learning tools, and external training partnerships where required.

Qualifications & Experience
- Bachelor’s degree in Education, Human Resources, Hospitality Management, Organizational Development, or a related field.
- Minimum 5 years of experience in a luxury hotel or resort environment, including at least 2 years in a Learning & Development leadership role.
- Pre-opening experience is highly preferred.
- Experience in luxury, wellness, experiential, or island resort environments is an advantage.
- Native Thai speaking and professional in English.

Begin your next chapter with KAIA Koh Phangan.
Submit your CV with salary expectation to [email protected]

Only shortlisted candidate will be contacted.