รายละเอียด

The Night Duty Manager is responsible for overseeing the overall resort operations during the night shift, ensuring guest satisfaction, operational efficiency, safety, and financial accuracy. Acting as the Manager on Duty, the Night Manager leads the night team, handles escalated guest concerns, ensures compliance with policies and procedures, and maintains seamless communication between departments.

Qualifications
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 3–5 years of Front Office experience, with at least 1–2 years in supervisory or managerial role.
- Strong knowledge of PMS systems (Opera or equivalent).
- Excellent leadership and decision-making skills.
- Strong crisis management and problem-solving ability.
- Ability to work independently and handle high-pressure situations.