รายละเอียด

1) Receive policies and directives from management and plan daily shift operations accordingly.

2) Supervise overall hotel operations during the assigned shift to ensure smooth and efficient service.

3) Support departmental strategies and ensure operations align with established KPIs.

4) Coordinate with all departments to resolve operational issues and deliver a seamless guest experience.

5) Promote non-room revenue opportunities, loyalty programs, guest engagement initiatives, and hotel services.

6) Handle guest complaints professionally and effectively while protecting the hotel’s interests. Identify preventive measures and update complaint details in the Message Box.

7) Compile guest complaints, operational issues, and suggestions and report them to management for service improvement.

8) Review shift reports and relevant operational data to ensure accuracy, completeness, and usability.

9) Supervise staffing and employee performance during the assigned shift to ensure adequate manpower and service quality.

10) Coach and develop employees in a positive working environment through regular training based on established SOPs.

11) Monitor employee grooming, conduct, and compliance with hotel policies and service standards.

12) Oversee and maintain proper control of master keys in accordance with hotel procedures.

13) Respond to emergencies and unusual incidents, coordinate appropriate actions, and submit incident reports when required.

14) Perform other duties as assigned by management.

***Thai nationals only.***