Job Detail

Qualifications & Skills Required
• Minimum 2–3 years of experience in Front Office, Night Audit, or Guest Service in hotels/resorts.
• Experience with PMS systems such as Opera PMS, Comanche, or similar systems is preferred.
• Good understanding of accounting basics, cashiering, and revenue reconciliation.
• Strong problem-solving and multitasking skills.
• Good command of English, both written and spoken.
• Able to work independently during overnight shifts.
• Strong attention to detail, honesty, and responsibility.

Duties and Responsibilities
Guest Service Operations
• Welcome and assist guests during late-night check-in and early morning check-out.
• Handle guest inquiries, requests, complaints, and emergency situations professionally.
• Ensure smooth communication between departments for guest-related matters.
• Provide accurate information regarding resort facilities, wellness programs, dining outlets, and transportation arrangements.
• Monitor lobby and guest areas to ensure safety, comfort, and service standards.

Front Office Operations
• Process check-ins, check-outs, room changes, and reservation updates in the PMS system.
• Verify room status, arrivals, departures, and special guest requests.
• Prepare wake-up calls, transportation schedules, and guest messages when required.
• Ensure all registration cards, passport copies, and supporting documents are properly filed.

Night Audit & Financial Responsibilities
• Perform end-of-day system rollover and night audit procedures.
• Reconcile daily room revenue, restaurant charges, spa/wellness charges, and other outlet postings.
• Verify all guest folios, payment transactions, discounts, complimentary postings, and adjustments.
• Balance cash float, credit card transactions, bank transfers, and city ledger postings.
• Prepare daily revenue and audit reports for management review.
• Identify discrepancies and report unusual transactions immediately.

Reporting & Administration
• Prepare daily handover reports for the morning shift.
• Update occupancy, arrivals, departures, and in-house guest reports.
• Coordinate with accounting regarding billing issues or posting discrepancies.
• Maintain confidentiality of guest information and financial records.

Safety & Security
• Monitor overnight property activity and report suspicious incidents.
• Follow emergency procedures, fire safety protocols, and hotel security standards.
• Coordinate with security or management during emergencies.