รายละเอียด

Key task หน้าที่
"1. Perform all duties in strict accordance with the job description, company rules, and established standard operating procedures."
2. Carry out additional tasks as assigned by supervisors to support the smooth operation of the outlet.
3. Recommend food and beverage items from the menu with confidence, demonstrating knowledge of ingredients and preparation methods to provide accurate information to guests.
4. Greet all guests entering and leaving the restaurant with courtesy and professionalism to ensure a warm and welcoming experience.
5. Maintain cleanliness and hygiene of assigned work areas, including the dining area, side stations, and service stations, ensuring they are always tidy and presentable.
6. Clean and polish glassware, ceramics, utensils, and tableware to maintain high standards of cleanliness.
7. Receive, store, and organize dining equipment according to requisition forms, ensuring proper storage and accessibility.
"8. Monitor and maintain the appearance and condition of the assigned dining area, reporting any damage or irregularities to supervisors promptly."
9. Follow the correct sequence of service during each stage of the customer experience.
10. Assist in basic cleaning tasks during restaurant operation hours and after closing.
10. Accurately input food and beverage orders into the POS system and handle payments in compliance with restaurant policies.
"11. Actively promote ongoing food and beverage promotions to enhance revenue."
12. Attend training sessions and briefings organized by supervisors to enhance skills and knowledg
13. Accurately input food and beverage orders into the POS system and handle payments in compliance with restaurant policies.
14. Encourage satisfied guests to leave positive reviews on designated platforms as part of customer engagement and service improvement initiatives.

Key Desired Outcome ผลลัพธ์ที่ต้องการ
1. Guests are warmly welcomed and impressed by the service.
2. Food and beverages are served accurately, completely, and in a timely manner.
"3. Service areas are consistently clean, organized, and ready for operation.

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4. Dining equipment is well-maintained, properly stored, and easily accessible.
"5. Orders are accurately entered into the POS system, and billing is processed smoothly without errors.

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6. Guests are encouraged to leave positive reviews, reflecting high satisfaction.
7. Promotional menu items and special offers are effectively upsold, resulting in increased sales.
8. Standard service sequence is followed professionally at all times.
9. Training sessions are attended, and knowledge is applied to enhance service quality.
10. Tasks assigned by supervisors are completed efficiently, and the staff demonstrates strong teamwork.

Primary Competency สมรรถนะหลัก
1. Able to operate the POS system and process orders and payments accurately.
2. Able to follow the standard service sequence and deliver excellent customer service.
3. Good knowledge of menu items, including ingredients and preparation methods.
"4. Strong communication skills with polite and professional guest interaction.

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5. Responsible, punctual, and detail-oriented.
6. Able to work as part of a team and complete tasks as assigned
"7. Minimum 1–2 years of experience in a similar position within a hotel or restaurant.

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